Front-End Developer

James Phillip De Guzman

Creates beautiful and useful websites to add value to the organization using core front-end web technologies such as HTML, CSS, and JavaScript. Leverages these skills to develop and implement responsive web design in customer’s websites and create great user experience to drive revenue and growth. Eager to learn and contribute to a skilled and resolute team to achieving success. Developed strong data management, process improvement, and team collaboration skills as an experienced Data Analyst, Team Leader, and Quality Analyst and as an online student.

Projects

  1. https://jamesdeguzman.com/ dashed-line [ HTML5, CSS3, JavaScript ]
  2. https://mybessy.wordpress.com/ dashed-line [ HTML5, CSS3 ]

Work Experience

Data Analyst Deputy Manager

Jan 2024 - Present (9 mos)| WNS Global Solutions • Mandurriao, loilo

  • Proactively engaged teams in a new automation solution for Outbound which will help reduce outages by 90%.
  • Created 16 apps and fourteen flows within 2 years which increased operation’s performance by 60%.
  • Lead automation projects and optimize processes by 40-50%.

Data Analyst Assistant Manager

Jan 2022 - Dec 2023 (2 yrs)| WNS Global Solutions • Mandurriao, loilo

  • Manages and automates Outbound daily extracts for the team which increase productivity by 50%.
  • Analyzes and generates insights from data and creates dashboard reports for the business.
  • Pro-actively initiates other automation projects in different sections of the business which increase productivity and efficiency of employees by 20-30%.

Associate Team Lead

Feb 2020 - Jan 2022 (2 yrs) | WNS Global Solutions • Mandurriao, loilo

  • Directed day-to-day operations to achieve key business metrics like reduction in AHT, quality scores of 95% and above and reliability of 90% for a total of 20 agents in my team.
  • Provided performance reviews for new agents and provided valuable feedback back to the business which improved retention and revenue

Quality Analyst

Aug 2016 - Feb 2020 (3 yrs 7 mos) | WNS Global Solutions • Mandurriao, loilo

  • Consistently achieve 100% completion of audit requirements for more than 30 agents monthly over the course of almost 4 years.
  • Provided valuable feedback to agents through an automated auditing tool which I also created as part of my process improvement projects for the Quality team.
  • Created a operational definition wiki guide for the Quality team used by offshore and onshore partners for calibration purposes.

Senior Operations Associate

Aug 2013 - Jul 2016 (3 yrs) | WNS Global Solutions • Mandurriao, loilo

  • Recognition received from management and onshore partners for the successful implementation of Outbound Dialler for the Outbound team.
  • Recognized for many Process Excellence Projects which included a repairer tracking tool and corresponding hire car locator.
  • Created a simulator of the CRM - production tool for the training team which saved about AUD 150-500 per user per month.

Education

BYU-Pathway Worldwide

PC 101, PC 102, PC 103

April 2023 - November 2023 | BYU Idaho

BYU-Idaho

Bachelor's Degree, Computer Software Engineering

January 2024 - January 2027 | BYU Idaho

Systems Technology Institute

Associate's degree, Diploma in Information Technology

2003 - 2005 | Cauayan, Isabela