HC Decision Tree

KM References

KM No. Title Description
KM1074602 MC - All - What are the Hire Car Business Rules The following outlines business rules that apply to hire car for Motor Claims, these rules apply in conjunction with the Terms and Conditions of the Insured's policy and that of the hire car provider.
KM1143066 MC - Modify/Extend a Hire Car Booking This process is used to Modify or Extend a Hire Car reservation - for Integrated and Manual bookings.
KM1143067 MC – Hire Car Vehicle Types, Booking Codes and Rates This page outlines all the type of vehicle Hertz can provide our customers, the booking codes for the right type of vehicle and rates.
KM1074608 MC - Hertz Hire Car Terms and Conditions The page outlines the Terms and Conditions that apply to the Suncorp group & the customer when we organise a hire car within their PDS entitlement.
KM1074811 MC - Third Party Hire Car This procedure outlines the steps involved in establishing a need and booking a hire car for Third Parties as part of the Mission Third Party (MTP) initiative.
KM1214750 MC – Automated Hire Car Extensions The page outlines the scope and processes for automated ClaimCenter extensions for motor claims hire cars.
KM1143856 MC - How to Cancel a Hire Car Booking This procedure outlines the steps required to cancel an existing manual hire car booking in ClaimCenter and with the hire car provider.
KM1144400 MC - How to make a Manual Hire Car Booking This procedure is used to record hire car reservation details in ClaimCenter. It is not the process to make a physical booking with a Hire Car Supplier.
KM1147053 MC – Make a Claim (MAC) Hire Car Reservations This page outlines what makes a customer eligible to make a hire car reservation through Make a Claim (MAC) and My Claim Manager (MCM) and the steps/path the customer will follow to create their hire car reservation.